Harris Holden may collect the following personal data:
Name and job title
You directly provide Harris Holden with most of the data we collect. We collect and store data when you:
We require this data to understand your needs and provide you with a better service, and in particular for the following reasons:
To respond to your enquiries
We use your personal data where it is necessary for the performance of a contractual duty or to comply with our legal obligations, and for our legitimate business interests. More specifically, we may use and disclose your personal data for our legitimate interests in conducting our business, such as:
When we process your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent transactions.
Retention periods for personal data are reviewed on a regular basis. Harris Holden is legally required to hold some types of information to fulfil our statutory obligations, for example, the HMRC requires financial records be maintained for up to 7 years. We will hold your personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Harris Holden is committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect.
Despite these controls, no data can be entirely secure, and we cannot and do not guarantee or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We take necessary steps to restrict access to personal data to only those employees, contractors and third parties who need such access to operate, develop, improve or deliver our services.
Harris Holden will not sell, distribute or lease your personal data to third parties unless we have your permission, it is necessary for our legitimate business interests, or we are required by law to do so, such as with:
Regulatory authorities, courts and governmental agencies to comply with legal orders, legal or regulatory requirements, and law enforcement requests
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
The right to request a copy of the personal data which we hold about you
If you wish to exercise any of the rights set out above, please email us at firstname.lastname@example.org.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us by emailing email@example.com.
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 1231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
Harris Holden keep this policy under regular review and may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2019.