Privacy Policy​


This Privacy Policy sets out how Harris Holden Ltd (Harris Holden) uses and protects any information that you give us.

​Harris Holden is committed to ensuring that your privacy is protected. Should you provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Policy. 


What personal data do we collect?

Harris Holden may collect the following personal data:

  • Name and job title

  • Contact information including email address, phone number and postal address
  • Your computer’s IP address
  • Other information relevant to customer project requests, products and services


How do we collect your personal data?

You directly provide Harris Holden with most of the data we collect. We collect and store data when you:


  • Make an enquiry with us or place an order for our services
  • Use or view our website


How will we use your personal data?

We require this data to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To respond to your enquiries

  • To process your order
  • We may periodically send emails about new products, services or other information which we think you may find interesting using the email address you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail if you have provided these means of contact


We use your personal data where it is necessary for the performance of a contractual duty or to comply with our legal obligations, and for our legitimate business interests. More specifically, we may use and disclose your personal data for our legitimate interests in conducting our business, such as:

  • To respond to your enquiries
  • To fulfil your requests for services, products or support
  • To communicate with you
  • To comply with applicable laws and respond to lawful requests from public authorities
  • To send you information, including marketing communications


When we process your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent transactions.


How do we store your personal data?

Retention periods for personal data are reviewed on a regular basis. Harris Holden is legally required to hold some types of information to fulfil our statutory obligations, for example, the HMRC requires financial records be maintained for up to 7 years. We will hold your personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


Data security

Harris Holden is committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect.

Despite these controls, no data can be entirely secure, and we cannot and do not guarantee or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

We take necessary steps to restrict access to personal data to only those employees, contractors and third parties who need such access to operate, develop, improve or deliver our services.


Data sharing

Harris Holden will not sell, distribute or lease your personal data to third parties unless we have your permission, it is necessary for our legitimate business interests, or we are required by law to do so, such as with:

  • Regulatory authorities, courts and governmental agencies to comply with legal orders, legal or regulatory requirements, and law enforcement requests

  • Our service providers who perform services for us and help us operate our business
  • Our business partners, to provide, deliver and offer services to you, either jointly or separately. We will not share your contact information with business partners for them to independently market their own products or services


Your legal rights in relation to personal data

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date
  • The right to request your personal data is erased where it is no longer necessary to retain such data
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller (known as the right to data portability), where applicable (i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means)
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics


If you wish to exercise any of the rights set out above, please email us at k.holmes@harrisholden.com.  


No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.


What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us by emailing k.holmes@harrisholden.com.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 1231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.


Policy Review


Harris Holden keep this policy under regular review and may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2019.